Burkhardt Heating & Cooling
Rated 4.9 out of 57 reviewsGoogle Rating
4.8
Based on 671 reviews
Google Rating
4.8
Based on 671 reviews
Burkhardt Heating & Cooling
4.8
Steve Fischer
21:17 08 Dec 21
Called this morning to schedule annual maintenance to the furnace and they were here this afternoon. Great service, thank you Burkhardt Heating!!
Andy Mikkelson
15:15 03 Dec 21
Elliott was very professional, and took the time to detail his repair. I would highly recommend them.
Chris Cass
18:31 02 Dec 21
Great price and a perfect install on my new furnace. Would definitely use them again, but won't have to for at least a decade.
Julie Cato
18:15 29 Nov 21
Shelly Brandis
15:25 29 Nov 21
I chose Burkhardt to provide the tune up on the furnace I purchased from them a few years ago. The tech was professional and very informative. Heck, my dog even liked him. That is the true test LOL. I am very happy and look forward to seeing them in the spring for my air conditioning tune up.
JON DUJARDIN
19:34 24 Nov 21
Anthony Curtis
22:38 23 Nov 21
Cornelia Beilke
15:56 22 Nov 21
Kenn Anderson
15:01 20 Nov 21
FedEx pickup station... convenient!
Miss Tasha
02:15 20 Nov 21
Jason Smith
20:49 19 Nov 21
Yanira Santos
19:57 17 Nov 21
Jermaine Flowers
23:10 16 Nov 21
Jessica Stelter
14:26 15 Nov 21
Joe Womack
21:14 14 Nov 21
Hired them to do a tune up on my furnace for the winter. They said my humidifier was broken and charged me to replace it. The humidifier was replaced, but they never hooked it up to a water line. They also tried telling me I needed brand new furnaces company is a scam
caryl zaar
19:26 13 Nov 21
Wonderful! Covid Safe! Polite! Helpful! Thanks
Deborah McElduff
20:06 11 Nov 21
Burkhardt’s was great! I submitted an online request for service and they responded within minutes. They were able to send someone out the same day. The technician checked my system and was able to replace my thermostat and get my system up and running within an hour. He was very knowledgeable and answered all of my questions.
Jill Capicchioni
19:21 11 Nov 21
I had my boiler serviced and Kelly did an amazing job. He cleaned the unit and confirmed it was in good working order. He also cleared out a clogged valve. I know that I can TRUST Burkhardt to do a good job and be trustworthy. Also love their appointment text reminders and calls when a tech is on the way - good communication is appreciated!
Joseph White
19:14 11 Nov 21
I had the best customer service experience of my entire life. Mike came over to help get an estimate on pricing for a new heater. He not only was an amazing human being who brightened my day, but an amazing worker who got the job done. I don’t think it’s possible to do better than Mike did, he was the absolute peak of customer service. Thank you so much, this is now my go to HVAC!Edit: I have even more good stuff to say! I had Dan, Greg, and Joe come to install my heater and AC today and they were phenomenal. First off they came on time, and were extremely nice and kind right off the bat. They worked quietly and respectfully, and did an amazing job too. To add a cherry on top they decided to give me a free thermostat, it made my day.I believe EVERYONE at this company is great now, every encounter i’ve had has been above and beyond. This is your place.
Sheila Cochran
20:24 10 Nov 21
Dann Voss
15:55 09 Nov 21
I'm very satisfied with Burkhardt. Kelly, the service technician was prompt, very polite and helpful with tuning up my furnaces. He's a great asset to Burkhardt.
mic crawf
23:24 08 Nov 21
Awesome place with and Awesome team!! Nic and Bob were wonderful
Avigail Rubin
19:42 04 Nov 21
We've used Burkhardt for years. I've always been happy with their service and technicians. Highly recommend!
Mary Fieldhack
23:27 02 Nov 21
Everyone was wonderful from Mike the service Rep to all of the Installers . I had all of their names written down so I could mention each one individually, but I lost the paper, but Mike even called a few days later to ask if everything was working ok
Terri Wright
19:34 01 Nov 21
Called a month in advance to set up maintenance for heating. Received a call back at the 11th hour saying they would have to reschedule until later when the time would be in cold weather. Not professional as this should have been performed on time. No exceptions if a client is responsible enough to schedule timely. Will not use.
VLCC Milwaukee
20:15 28 Oct 21
Mike C. came out and was very professional and efficient. He was very personable and told us exactly what to expect. We had another quote from another company we were going to go with, but Mike really made us feel comfortable with our decision to go with Burkhardt! Keep up the great customer service!Kevin- Brown Deer
Charles Lor
17:21 27 Oct 21
We had Mike giving us the assessment and run down of costs for a heater and AC unit. Very knowledgeable and easy to work with. Ran through all payment options to fit our pay schedule and make it work for both of us. Great work from Mike!
Tim Kuckuk
23:55 23 Oct 21
I had a great experience with Burkhardt Heating and Cooling. Kelly was prompt, knowledgeable, and efficient. My HVAC problem was solved in less than three hours after calling this morning. Very satisfied with their service.
Christian Baldus
17:55 08 Oct 21
I called these guys and they were out the next day when I had an issue with my AC. They found an issue that a tech from a different company had missed 5 months ago.
Sara Wilkins
23:31 06 Oct 21
Sean did a fantastic job dealing with a nasty dead rodent issue in our furnace cabinet. He was diligent in finding the problem and in explaining how to prevent it in the future. It wasn't a fun job for him but he was extremely cheerful about making things right. I would rate Sean with an A+ and recommend him to anyone needing HVAC service! Thanks so much, Sean!
John Stockbridge
20:22 17 Sep 21
Two service professionals arrived in the anticipated window. They called before arrival with a 15 minute arrival estimate. They checked the gas furnace and cleaned the burners, changed the furnace filter with one we provided. In addition to the seasonal service they installed a humidifier and an UV light. They suggested a location for the add-ons based on how we easily we could move around the new pieces. They thoroughly explained how everything worked and gave a brief demonstration The company accepts credit card payment at the time of service.We signed up for the Signature Club which provides 3 years of heating & air conditioner service for the pre-paid price of 2 yearsI would highly recommend this company
Kathryn Breland
19:30 04 Sep 21
Representative was very friendly and professional. Explained things clearly and have several options.
Jeff Featherstone
09:47 02 Sep 21
Great overall experience with new AC installation. Dan and Bob were on time, great and put in the new system in just a couple of hours. They explained everything to me and answered extra questions I had. And when they left, no mess or indication that a whole new system had been installed other than my house was finally cool and the humidity was gone. These guys are pros! Thank you.
Katie Nack
15:57 01 Sep 21
Robyn Eiseman
15:09 26 Aug 21
Jake just finished yearly maintenance on our AC units. He arrived on time, explained all important info with me and did a fabulous job!!! Highly recommend.
Elizabeth Sacher
14:30 26 Aug 21
Chris called ahead and arrived on time for annual boiler tune up. He took time to answer questions about the possibility of a new thermostat and AC options. In fact, he offered the best price options for, and installed an updated thermostat while on site. I've had good experiences with Burkhardt over the years.
Sarah Marie Thompson
20:06 24 Aug 21
Jake from Burkhardt came to fix an issue with our HVAC system…he quickly diagnosed the problem & was able to answer all the questions I had regarding our system…he was extremely professional & polite…I highly recommend Burkhardt Heating & Cooling…Thanks Jake!
TFlan
17:57 22 Aug 21
Excellent service from Jake! On time, trustworthy demeanor, very helpful. Great service from Burkhardt, they should value having techs like Jake.
Heather Mueller
14:15 20 Aug 21
We had Kelly some out to service our A/C unit and were very happy with his professionalism and ability to patiently answer our questions. Everything was seamless- from calling Burkhardt to make the appointment (the lady who scheduled us was also very kind and professional), to scheduling and communicating arrival time.Burkhardt gave us a window of time for the tech to arrive, but the day before they were nice enough to let us know a narrowed down time, and Kelly called us the morning of to let us know he was 10-15 min out. We are very happy with Kelly and Burkhardt and will continue to use and recommend their service.
MARIE HEMMING
21:35 19 Aug 21
Jean Beckley
01:04 17 Aug 21
Very good service
Ryan Smalley
13:47 13 Aug 21
I had Elliot out to fix my ac which was acting up. He was super prompt (literally showed up 20 min after my svc call) and diagnosed and fixed my issue within 15 min. Super professional and would ask for him specifically if I ever needed work again.
Kevin Cottrill
14:30 11 Aug 21
The technican - Jake - showed up on time, performed the tune-up quickly and gave me clear options for next steps. I'll be using Burkhart again.
Angie Lucas
19:45 07 Aug 21
This was a great experience for a weekend repair. Elliot was very helpful and provided a couple of options for repair. My recommendation is to have your yearly maintenance done.
Suhail JaffarI
15:44 07 Aug 21
We reached out to Burkhardt to diagnose and repair problems with our thermostat. The technician who serviced the call, Elliot was the consumate professional. He spent time diagnosing and resolving the issue , was professional in terms of wearing booties to protect our flooring and cleaning up after the job. He was clear in communication explaining what the issue was and the resolution. In summary we would use Burkhardt again and would highly recommend them along with Elliot.
Antonio Vargas (VagabondDragons)
16:50 06 Aug 21
We are in the process of selling our house and needed an assessment of our A/C unit. Jake was on time, excellent professional demeanor and amicable. He deserves the employee of the month award for his customer service and technical competence!In summary, I highly recommend Burkhardt Heating and Cooling (remember to ask for Jake!) to anybody out there with either emergency or routine HVAC needs.
Andy Schmitt
17:23 04 Aug 21
Lisa Miller
13:00 04 Aug 21
This place is horrible. Had such a bad experience with them. First they charged ridiculously high prices. I had a $10 item that took less than 10 minutes to install and charged me close to $400. We tried to ask the tech about it and he said - do you want me to take it out and you can do it yourself??Then we tried very nicely to call the office and just discuss their pricing. We were not rude or angry. As soon as we mentioned pricing, they hung up on us. We called back and asked to talk to a manager or owner, they sad - he’ll just tell you the same thing. And sure enough, we got someone on the phone (who said he was the owner, but according to the website he was the manager) and he also hung up on us. We were not trying to get out of the bill, just discuss how they come up with the price and maybe get a little discount since $400 for 10 min is out of line.I seriously have never had such a horrible experience with a company. Zero customer service after they get your money!!I could go on about this experience, but I’ll end it here.
Mindy Waite
23:37 30 Jul 21
We were very pleased with the thorough and professional job done by Sean. We would definitely recommend this company.
Jon
13:55 30 Jul 21
Very pleased with their services
Natalie B
22:05 29 Jul 21
Shawn arrived on time and diagnosed the issue, and was able to give us different options to address it.
Tom Fadden
14:38 29 Jul 21
Had Chris for AC repairs today. Great job and very professional.
Irving Diaz
19:55 28 Jul 21
Kim Olson
18:03 28 Jul 21
Great service by Sean- explained everything, gave me helpful tips - will definitely recommend to friends and family
Deb Martin
23:04 27 Jul 21
Larry was courteous and thorough and did all the needed cleaning with professionalism and care.
jan pops
01:25 27 Jul 21
Our A/C stopped working after 26 years. Shawn came and replaced a part and got it working again. Thank you Shawn.
Eldon Shorey
22:19 26 Jul 21
I had a new furnace and central AC installed in April 2020. Sean, my technician, came out for the first yearly maintenance of the AC. Sean showed me the air filter and suggested that the clumps of fluff probably indicate there is a buildup along the inside of the ducts. He was right. He showed me a digital image of the dirty insides of my ducts. He scheduled a cleaning for 2 months from now.
Jennifer Gubbin
21:27 26 Jul 21
Sunday night our air conditioner was not working, called the office Monday morning and a technician was on the way within 2 hours. Shawn fully explained the options and cost estimates of repairing or replacing a 17 year old air conditioner. 15 min and two parts later we have a cool house again!
Jeff Andersen
19:37 26 Jul 21
We called for eval of AC sounding louder lately but operating well. We had lost some refrigerant over 9 years and replaced. System was checked out. Furnace fan speed increased to push more cold air in the house. Eliott also took the time to discuss furnace filter options and showed a way to get the 4 inch filter out easier.Eliott was very professional, easy to deal with, no pressure and explained everything very well. He showed respect for us and our property.With some discounts but also included a Fall system check just more than a recent dentist visit for 2 wisdom teeth extractions so maybe 1/2 star off but rating as 5 star because of Elliott. But everything is working well and appreciate Elliott's awork today.
Leslie
17:51 26 Jul 21
We called Burkhardt because we were having trouble with our Air Conditioner. I appreciate that they weren't just quick to come for something that we could have addressed on our own, like a filter change, and they wanted to make sure that we weren't paying for unnecessary service. After walking us through a few things to check, they determined that it was best to send out someone for our problem. Elliot was very nice and quick to identify the issues. He explained all the options and helped us make the right decision on how to move forward and even made some cost saving suggestions that I really appreciated. We have used Burkhardt since buying our home and still feel very strongly that they are the ones we want to work with in the future. Thank you!!!
Sharron Fitak
18:04 22 Jul 21
Mr. Gaynor
20:00 19 Jul 21
Awesome, Friendy respectable.
Finian 21
19:37 19 Jul 21
Received service very quickly and it was very professional. Sean provided wonderful service- went above and beyond- and answered all my questions!
Donna Luebke
16:23 15 Jul 21
Conor Hanrahan
15:38 15 Jul 21
Great customer service.....exceeded my expectations....highly recommend!
Kim Brizendine
16:49 14 Jul 21
Excellent products and service for over ten years. Always reliable and trustworthy. Sean, my technician for routine maintenance today, was courteous, knowledgeable, and very thorough. I feel I am in good hands with Burkhardt!
Michael O'Hear
01:15 14 Jul 21
Very thorough, professional service. Everything was clearly explained.
Karen Sauvageau
16:11 09 Jul 21
Jake was very helpful and thorough in his inspection and made good suggestions for upcoming services.
Jan McFarland
22:14 07 Jul 21
todd g
18:40 05 Jul 21
our AC went out on a 90 degree day!thank god they fit us in to their schedule!Kelly was our technicianhe did a great job!strongly recommend using this company!
Debbie Spence-Gilbert
23:49 03 Jul 21
We needed AC repair on a hot holiday weekend. We received fast, efficient service, up front pricing. Highly recommend Burkhardt, we have been using them for over 20 years.
Tammy Carlson
14:18 30 Jun 21
We love Kelly!!!! He is professional and always does a great job.
Rziop
22:08 29 Jun 21
Great
Brandon Byrne
21:34 28 Jun 21
Kevin Henrics
14:34 28 Jun 21
We had a scheduled service done on our AC unit. Kelly determined that it was probably from the late 1980's. While it's still working and doing it's job, it uses the old and expensive coolant. We will have them give us an estimate on a new unit.The scheduling and notification for the appointment was great. Kelly's service and advice were great. We are happy to have found a contractor that we are very pleased with.
Jaz Spring
15:36 23 Jun 21
I arranged for a routine maintenance on my AC and as Kelly began to work on it he noticed my fan worked but not the compressor, after further review and my many questions, we were alerted that we may have air but not to its highest capacity and that is because the compressor did not work. After further investigation and many more questions Kelly was able to repair and make our AC great again. I am appreciative of his work and the informational teachings he provided. He is a bit shy, but he was awesome
Kelli Jones
23:25 22 Jun 21
I called yesterday and was able to get an appointment today! Elliott and Jake were very professional and friendly and explained everything in detail.
Elizabeth G
14:47 22 Jun 21
We have been using Burkhardt's services and products for many years and are consistently happy with both the service and the prices. Kelly came today for the annual AC maintenance and was extremely friendly and professional.
Sean Will
21:22 19 Jun 21
Christopher Gawronski
20:42 18 Jun 21
Great service from technician Kelly--he diagnosed and repaired the problem with our AC efficiently and also checked the system for potential problems. Great advice, prompt, easy to schedule--a fine company to work with.
David Schroeder
22:31 17 Jun 21
Kelly our service tech was friendly and efficient as usual. He always provides us with great advice and expertise on keeping our older systems running strong.
Delaney Cairns
12:32 16 Jun 21
We moved and asked Burkhardt to perform maintenance on our AC unit and heater to get an assessment of age, potential future issues, and tune anything up that could be improved. After working on them, Kelly took a lot of time to educate me about both units, as well as how the airflow works in the basement with the pre-existing humidifying unit. The time was appreciated! I also didn't have to ask him to wear a mask as he always wore one in and out of the house (I've had issues with this with people from other companies).
Peter Lazzar
14:34 10 Jun 21
Chris & Sean did a great job explaining the problem, repair, and importance of future maintenance!
Mark Caballero
02:31 10 Jun 21
Did a great job repairing my AC unit!
J Wilder
16:17 07 Jun 21
BEWARE!! Do not give your credit card info to them over the phone. They overcharged me w/o telling me what they did and why. Then once I complained about the bill, they sent a invoice weeks later instead of after the service. And lied to me stating I gave them “credit limit.” No human being would give any business a credit limit. Do not trust them!!
Dan Beric
14:08 07 Jun 21
Jake and Elliot were quick, professional, and helpful. 5/5 would recommend to someone needing AC fixed.
Cindy Petta
20:10 05 Jun 21
I had my AC unit checked to be sure all is running for the season . I have had units checked for a few years now and it is peace of mind . Elliot was our prof this time and he did our winter work as well . He is very knowledgeable and does a great job . I took his recommendation for the cleaning of my heating vents since it was overdue and the photos taken made my decision for me.
Kathleen Massey
19:57 01 Jun 21
Excellent servicing for past 7 years of my heating and air conditioning units. Burnhardt also installed a new furnace in 2019. Great custom metal work by Dan. You can’t tell that the new furnace has been replaced. Knowledgeable and friendly personnel. Elliot and Shawn will find ways to keep your units operating to their full serviceable life and beyond. Fair prices!
laddyangel22
17:15 01 Jun 21
Randy Eidenberger
19:22 28 May 21
Elliott came out on time and was friendly but professional. He was there for an air conditioner tune-up and did a very complete inspection with photographs to show me parts that should be replaced. He explained everything very well. And a possible option to get a new unit and why. The unit is 25 years old. There was not any pressure and he gave me the prices. I was very satisfied with Elliott's work and if I have the work done would want Elliott and Burkhardt's to do the work.
Julia Rose Borsari
21:36 26 May 21
Chris and Shawn were able to come on the same day we called to assess our furnace and air conditioner. They were very professional and honest with pricing and what work we needed done. They were very clean and wonderful to work with!
Sara Adler
16:58 26 May 21
Elliot and Jake were professional and respectful of the home and people inside. They quickly diagnosed and fixed the problem, even offering ways to reduce the bill. It was an overall positive experience and my AC is back up and running.
khiana adams
21:15 25 May 21
Brad Loeck
19:22 25 May 21
100% continued satisfaction with Burkhardt, as I have trusted them over the years in handling everything from simple routine furnace maintenance to installing a new A/C unit when my old one gave out. I would highly recommend technicians Elliot & Jake, as they were both highly knowledgeable, professional and provided the superb quality of service I have come to know with Burkhardt!
Joshua Vick
19:10 24 May 21
Scheduled my appointment for 3-5 online got a text saying the service tech would be there between 1-3pm for some reason. I called and asked why my appointment was moved up because I wouldn’t be home until 3 and the lady I talked to said no problem I’ll make sure they are there by 3 at the earliest. I get a call at 1:18 saying the service guys were close and would be there soon. I was confused since my appointment was 3-5pm like I had confirmed on the phone. I tried calling 3 times and no one picked up until the 3rd call I made. I told the lady I was confused why the techs showed up at my house because I had called earlier saying I scheduled it from 3-5 not 1-3 she said their normal operating hours ended at 3?? How was I able to schedule my appointment then? Also since I have a camera doorbell I was able to hear the techs talk poorly about me and laugh at me so I will not be using this service ever.
Kenneth Stribling
00:00 23 May 21
I am very satisfied with the quality service and I would recommend them to anyone who needs a heating and cooling installer
Marcus Kuhnert
17:54 21 May 21
Called Burkhardt when AC unit stopped working. Kelly was out the next day, communicated the issue with me thoroughly, and had the unit up and running within an hour. I've used Burkhardt multiple times now and highly recommend them.
Matt
14:57 21 May 21
Kelly recently did some work on my AC and he was a fabulous technician and provided a great experience overall. He's very professional, knowledgeable and provided several ideas and suggestions regarding my AC unit. Great guy and great company. Thanks!
Ashley Marie
21:36 20 May 21
Great people, Great service, & they are very professional.
Frank Balestrieri
18:43 20 May 21
Kelly did an exceptional job and I am thankful for the suggestions and tips he provided.
