Tech Profiles Archive - Burkhardt Heating

Google Rating

4.8

Based on 658 reviews

Burkhardt Heating & Cooling

4.8

Christian Baldus

17:55 08 Oct 21

I called these guys and they were out the next day when I had an issue with my AC. They found an issue that a tech from a different company had missed 5 months ago.

Sara Wilkins

23:31 06 Oct 21

Sean did a fantastic job dealing with a nasty dead rodent issue in our furnace cabinet. He was diligent in finding the problem and in explaining how to prevent it in the future. It wasn't a fun job for him but he was extremely cheerful about making things right. I would rate Sean with an A+ and recommend him to anyone needing HVAC service! Thanks so much, Sean!

John Stockbridge

20:22 17 Sep 21

Two service professionals arrived in the anticipated window. They called before arrival with a 15 minute arrival estimate. They checked the gas furnace and cleaned the burners, changed the furnace filter with one we provided. In addition to the seasonal service they installed a humidifier and an UV light. They suggested a location for the add-ons based on how we easily we could move around the new pieces. They thoroughly explained how everything worked and gave a brief demonstration The company accepts credit card payment at the time of service.We signed up for the Signature Club which provides 3 years of heating & air conditioner service for the pre-paid price of 2 yearsI would highly recommend this company

Kathryn Breland

19:30 04 Sep 21

Representative was very friendly and professional. Explained things clearly and have several options.

Jeff Featherstone

09:47 02 Sep 21

Great overall experience with new AC installation. Dan and Bob were on time, great and put in the new system in just a couple of hours. They explained everything to me and answered extra questions I had. And when they left, no mess or indication that a whole new system had been installed other than my house was finally cool and the humidity was gone. These guys are pros! Thank you.

Katie Nack

15:57 01 Sep 21

Robyn Eiseman

15:09 26 Aug 21

Jake just finished yearly maintenance on our AC units. He arrived on time, explained all important info with me and did a fabulous job!!! Highly recommend.

Elizabeth Sacher

14:30 26 Aug 21

Chris called ahead and arrived on time for annual boiler tune up. He took time to answer questions about the possibility of a new thermostat and AC options. In fact, he offered the best price options for, and installed an updated thermostat while on site. I've had good experiences with Burkhardt over the years.

Sarah Marie Thompson

20:06 24 Aug 21

Jake from Burkhardt came to fix an issue with our HVAC system…he quickly diagnosed the problem & was able to answer all the questions I had regarding our system…he was extremely professional & polite…I highly recommend Burkhardt Heating & Cooling…Thanks Jake!

TFlan

17:57 22 Aug 21

Excellent service from Jake! On time, trustworthy demeanor, very helpful. Great service from Burkhardt, they should value having techs like Jake.

Heather Mueller

14:15 20 Aug 21

We had Kelly some out to service our A/C unit and were very happy with his professionalism and ability to patiently answer our questions. Everything was seamless- from calling Burkhardt to make the appointment (the lady who scheduled us was also very kind and professional), to scheduling and communicating arrival time.Burkhardt gave us a window of time for the tech to arrive, but the day before they were nice enough to let us know a narrowed down time, and Kelly called us the morning of to let us know he was 10-15 min out. We are very happy with Kelly and Burkhardt and will continue to use and recommend their service.

MARIE HEMMING

21:35 19 Aug 21

Jean Beckley

01:04 17 Aug 21

Very good service

Ryan Smalley

13:47 13 Aug 21

I had Elliot out to fix my ac which was acting up. He was super prompt (literally showed up 20 min after my svc call) and diagnosed and fixed my issue within 15 min. Super professional and would ask for him specifically if I ever needed work again.

Kevin Cottrill

14:30 11 Aug 21

The technican - Jake - showed up on time, performed the tune-up quickly and gave me clear options for next steps. I'll be using Burkhart again.

Angie Lucas

19:45 07 Aug 21

This was a great experience for a weekend repair. Elliot was very helpful and provided a couple of options for repair. My recommendation is to have your yearly maintenance done.

Suhail JaffarI

15:44 07 Aug 21

We reached out to Burkhardt to diagnose and repair problems with our thermostat. The technician who serviced the call, Elliot was the consumate professional. He spent time diagnosing and resolving the issue , was professional in terms of wearing booties to protect our flooring and cleaning up after the job. He was clear in communication explaining what the issue was and the resolution. In summary we would use Burkhardt again and would highly recommend them along with Elliot.

Antonio Vargas (VagabondDragons)

16:50 06 Aug 21

We are in the process of selling our house and needed an assessment of our A/C unit. Jake was on time, excellent professional demeanor and amicable. He deserves the employee of the month award for his customer service and technical competence!In summary, I highly recommend Burkhardt Heating and Cooling (remember to ask for Jake!) to anybody out there with either emergency or routine HVAC needs.

Andy Schmitt

17:23 04 Aug 21

Lisa Miller

13:00 04 Aug 21

This place is horrible. Had such a bad experience with them. First they charged ridiculously high prices. I had a $10 item that took less than 10 minutes to install and charged me close to $400. We tried to ask the tech about it and he said - do you want me to take it out and you can do it yourself??Then we tried very nicely to call the office and just discuss their pricing. We were not rude or angry. As soon as we mentioned pricing, they hung up on us. We called back and asked to talk to a manager or owner, they sad - he’ll just tell you the same thing. And sure enough, we got someone on the phone (who said he was the owner, but according to the website he was the manager) and he also hung up on us. We were not trying to get out of the bill, just discuss how they come up with the price and maybe get a little discount since $400 for 10 min is out of line.I seriously have never had such a horrible experience with a company. Zero customer service after they get your money!!I could go on about this experience, but I’ll end it here.

Mindy Waite

23:37 30 Jul 21

We were very pleased with the thorough and professional job done by Sean. We would definitely recommend this company.

Jon

13:55 30 Jul 21

Very pleased with their services

Natalie B

22:05 29 Jul 21

Shawn arrived on time and diagnosed the issue, and was able to give us different options to address it.

Tom Fadden

14:38 29 Jul 21

Had Chris for AC repairs today. Great job and very professional.

Irving Diaz

19:55 28 Jul 21

Kim Olson

18:03 28 Jul 21

Great service by Sean- explained everything, gave me helpful tips - will definitely recommend to friends and family

Deb Martin

23:04 27 Jul 21

Larry was courteous and thorough and did all the needed cleaning with professionalism and care.

jan pops

01:25 27 Jul 21

Our A/C stopped working after 26 years. Shawn came and replaced a part and got it working again. Thank you Shawn.

Eldon Shorey

22:19 26 Jul 21

I had a new furnace and central AC installed in April 2020. Sean, my technician, came out for the first yearly maintenance of the AC. Sean showed me the air filter and suggested that the clumps of fluff probably indicate there is a buildup along the inside of the ducts. He was right. He showed me a digital image of the dirty insides of my ducts. He scheduled a cleaning for 2 months from now.

Jennifer Gubbin

21:27 26 Jul 21

Sunday night our air conditioner was not working, called the office Monday morning and a technician was on the way within 2 hours. Shawn fully explained the options and cost estimates of repairing or replacing a 17 year old air conditioner. 15 min and two parts later we have a cool house again!

Jeff Andersen

19:37 26 Jul 21

We called for eval of AC sounding louder lately but operating well. We had lost some refrigerant over 9 years and replaced. System was checked out. Furnace fan speed increased to push more cold air in the house. Eliott also took the time to discuss furnace filter options and showed a way to get the 4 inch filter out easier.Eliott was very professional, easy to deal with, no pressure and explained everything very well. He showed respect for us and our property.With some discounts but also included a Fall system check just more than a recent dentist visit for 2 wisdom teeth extractions so maybe 1/2 star off but rating as 5 star because of Elliott. But everything is working well and appreciate Elliott's awork today.

Leslie

17:51 26 Jul 21

We called Burkhardt because we were having trouble with our Air Conditioner. I appreciate that they weren't just quick to come for something that we could have addressed on our own, like a filter change, and they wanted to make sure that we weren't paying for unnecessary service. After walking us through a few things to check, they determined that it was best to send out someone for our problem. Elliot was very nice and quick to identify the issues. He explained all the options and helped us make the right decision on how to move forward and even made some cost saving suggestions that I really appreciated. We have used Burkhardt since buying our home and still feel very strongly that they are the ones we want to work with in the future. Thank you!!!

Sharron Fitak

18:04 22 Jul 21

Mr. Gaynor

20:00 19 Jul 21

Awesome, Friendy respectable.

Finian 21

19:37 19 Jul 21

Received service very quickly and it was very professional. Sean provided wonderful service- went above and beyond- and answered all my questions!

Donna Luebke

16:23 15 Jul 21

Conor Hanrahan

15:38 15 Jul 21

Great customer service.....exceeded my expectations....highly recommend!

Kim Brizendine

16:49 14 Jul 21

Excellent products and service for over ten years. Always reliable and trustworthy. Sean, my technician for routine maintenance today, was courteous, knowledgeable, and very thorough. I feel I am in good hands with Burkhardt!

Michael O'Hear

01:15 14 Jul 21

Very thorough, professional service. Everything was clearly explained.

Karen Sauvageau

16:11 09 Jul 21

Jake was very helpful and thorough in his inspection and made good suggestions for upcoming services.

Jan McFarland

22:14 07 Jul 21

todd g

18:40 05 Jul 21

our AC went out on a 90 degree day!thank god they fit us in to their schedule!Kelly was our technicianhe did a great job!strongly recommend using this company!

Debbie Spence-Gilbert

23:49 03 Jul 21

We needed AC repair on a hot holiday weekend. We received fast, efficient service, up front pricing. Highly recommend Burkhardt, we have been using them for over 20 years.

Tammy Carlson

14:18 30 Jun 21

We love Kelly!!!! He is professional and always does a great job.

Rziop

22:08 29 Jun 21

Great

Brandon Byrne

21:34 28 Jun 21

Kevin Henrics

14:34 28 Jun 21

We had a scheduled service done on our AC unit. Kelly determined that it was probably from the late 1980's. While it's still working and doing it's job, it uses the old and expensive coolant. We will have them give us an estimate on a new unit.The scheduling and notification for the appointment was great. Kelly's service and advice were great. We are happy to have found a contractor that we are very pleased with.

Charles Liedtke

16:15 24 Jun 21

I had routine maintenance on my air conditioning system completed today by Kelly. What a delightful technician. He pointed out to me the necessity of having a surge protector installed and showed me the reasons why. He installed the surge protector in a very workman like manner.. Tested everything. Just did a complete job. What a great representative of Burkhardt.

Jaz Spring

15:36 23 Jun 21

I arranged for a routine maintenance on my AC and as Kelly began to work on it he noticed my fan worked but not the compressor, after further review and my many questions, we were alerted that we may have air but not to its highest capacity and that is because the compressor did not work. After further investigation and many more questions Kelly was able to repair and make our AC great again. I am appreciative of his work and the informational teachings he provided. He is a bit shy, but he was awesome

Kelli Jones

23:25 22 Jun 21

I called yesterday and was able to get an appointment today! Elliott and Jake were very professional and friendly and explained everything in detail.

Elizabeth G

14:47 22 Jun 21

We have been using Burkhardt's services and products for many years and are consistently happy with both the service and the prices. Kelly came today for the annual AC maintenance and was extremely friendly and professional.

Sean Will

21:22 19 Jun 21

Christopher Gawronski

20:42 18 Jun 21

Great service from technician Kelly--he diagnosed and repaired the problem with our AC efficiently and also checked the system for potential problems. Great advice, prompt, easy to schedule--a fine company to work with.

David Schroeder

22:31 17 Jun 21

Kelly our service tech was friendly and efficient as usual. He always provides us with great advice and expertise on keeping our older systems running strong.

Delaney Cairns

12:32 16 Jun 21

We moved and asked Burkhardt to perform maintenance on our AC unit and heater to get an assessment of age, potential future issues, and tune anything up that could be improved. After working on them, Kelly took a lot of time to educate me about both units, as well as how the airflow works in the basement with the pre-existing humidifying unit. The time was appreciated! I also didn't have to ask him to wear a mask as he always wore one in and out of the house (I've had issues with this with people from other companies).

Peter Lazzar

14:34 10 Jun 21

Chris & Sean did a great job explaining the problem, repair, and importance of future maintenance!

Mark Caballero

02:31 10 Jun 21

Did a great job repairing my AC unit!

J Wilder

16:17 07 Jun 21

BEWARE!! Do not give your credit card info to them over the phone. They overcharged me w/o telling me what they did and why. Then once I complained about the bill, they sent a invoice weeks later instead of after the service. And lied to me stating I gave them “credit limit.” No human being would give any business a credit limit. Do not trust them!!

Dan Beric

14:08 07 Jun 21

Jake and Elliot were quick, professional, and helpful. 5/5 would recommend to someone needing AC fixed.

Cindy Petta

20:10 05 Jun 21

I had my AC unit checked to be sure all is running for the season . I have had units checked for a few years now and it is peace of mind . Elliot was our prof this time and he did our winter work as well . He is very knowledgeable and does a great job . I took his recommendation for the cleaning of my heating vents since it was overdue and the photos taken made my decision for me.

Kathleen Massey

19:57 01 Jun 21

Excellent servicing for past 7 years of my heating and air conditioning units. Burnhardt also installed a new furnace in 2019. Great custom metal work by Dan. You can’t tell that the new furnace has been replaced. Knowledgeable and friendly personnel. Elliot and Shawn will find ways to keep your units operating to their full serviceable life and beyond. Fair prices!

laddyangel22

17:15 01 Jun 21

Randy Eidenberger

19:22 28 May 21

Elliott came out on time and was friendly but professional. He was there for an air conditioner tune-up and did a very complete inspection with photographs to show me parts that should be replaced. He explained everything very well. And a possible option to get a new unit and why. The unit is 25 years old. There was not any pressure and he gave me the prices. I was very satisfied with Elliott's work and if I have the work done would want Elliott and Burkhardt's to do the work.

Julia Rose Borsari

21:36 26 May 21

Chris and Shawn were able to come on the same day we called to assess our furnace and air conditioner. They were very professional and honest with pricing and what work we needed done. They were very clean and wonderful to work with!

Sara Adler

16:58 26 May 21

Elliot and Jake were professional and respectful of the home and people inside. They quickly diagnosed and fixed the problem, even offering ways to reduce the bill. It was an overall positive experience and my AC is back up and running.

khiana adams

21:15 25 May 21

Brad Loeck

19:22 25 May 21

100% continued satisfaction with Burkhardt, as I have trusted them over the years in handling everything from simple routine furnace maintenance to installing a new A/C unit when my old one gave out. I would highly recommend technicians Elliot & Jake, as they were both highly knowledgeable, professional and provided the superb quality of service I have come to know with Burkhardt!

Joshua Vick

19:10 24 May 21

Scheduled my appointment for 3-5 online got a text saying the service tech would be there between 1-3pm for some reason. I called and asked why my appointment was moved up because I wouldn’t be home until 3 and the lady I talked to said no problem I’ll make sure they are there by 3 at the earliest. I get a call at 1:18 saying the service guys were close and would be there soon. I was confused since my appointment was 3-5pm like I had confirmed on the phone. I tried calling 3 times and no one picked up until the 3rd call I made. I told the lady I was confused why the techs showed up at my house because I had called earlier saying I scheduled it from 3-5 not 1-3 she said their normal operating hours ended at 3?? How was I able to schedule my appointment then? Also since I have a camera doorbell I was able to hear the techs talk poorly about me and laugh at me so I will not be using this service ever.

Kenneth Stribling

00:00 23 May 21

I am very satisfied with the quality service and I would recommend them to anyone who needs a heating and cooling installer

Marcus Kuhnert

17:54 21 May 21

Called Burkhardt when AC unit stopped working. Kelly was out the next day, communicated the issue with me thoroughly, and had the unit up and running within an hour. I've used Burkhardt multiple times now and highly recommend them.

Matt

14:57 21 May 21

Kelly recently did some work on my AC and he was a fabulous technician and provided a great experience overall. He's very professional, knowledgeable and provided several ideas and suggestions regarding my AC unit. Great guy and great company. Thanks!

Ashley Marie

21:36 20 May 21

Great people, Great service, & they are very professional.

Frank Balestrieri

18:43 20 May 21

Kelly did an exceptional job and I am thankful for the suggestions and tips he provided.

Katie Hennicke

14:22 19 May 21

We had a phenomenal experience with our tech today, who tuned up our AC unit. He found several issues that a different company created last year, so we're lucky we found Burkhardt! Our tech was punctual and very courteous with COVID precautions too.

Stephen Harman

17:22 17 May 21

Jared Looze

20:55 14 May 21

I was having issues with my furnace/thermostat, I called and was able to set up a diagnostic appointment for later the same afternoon. Kelly, the service tech, was able to quickly diagnose the problem and go over several options going forward. Initial service was on a Friday and I was able to get a follow up appointment booked for Monday.

Dann Voss

21:07 13 May 21

I'm very satisfied with Burkhardt. Kelly, the service technician was prompt, very polite and helpful with issues with my air conditioner. I've had them repair the old furnace in the past and recently had them install a new one. Very pleased with the service, price and cleanup.

COREY WILSON

21:01 12 May 21

Used Burkhardt to come and fix AC as compressor wasn’t kicking on. Serviceman came on time and fixed capacitor. Service was great. Price falls in with all others. Unit is not new but will last now for a few more year.

James Ryan

21:41 11 May 21

Greatly appreciate the expertise of their technicians. I've had them out a few times to service our boiler (an obsolete Munchkin brand) and repair a leak in our radiant floor heating system. Quick to respond and follow through. Thank you Burkhardt!

Mark Laux

19:12 11 May 21

We have used Burkhardt for years and are very happy with their service. Our heat went our last night. We called this morning and they dispatched someone to our house before noon. Kelly installed a new gas valve and problem solved. Thanks for your prompt and courteous service.

Dale Smithy

17:58 08 May 21

We have used Burkhardt for many years for our furnace and AC tuneups and inspections. This was the year they both aged out and Elliot had to break the bad news to us. He was professional and informative about the different options we had to choose from. So this review is strictly on him and the great job he did. I will post again when the installation is done.

Eileen Hoffman

17:32 08 May 21

Thank you Elliot our service tech. He was informative, professional and friendly.

Carrie L

21:29 07 May 21

Very professional, competent and friendly service. I have used Burkhardt several times and have always been very happy with their service. I highly recommend them.

Christine Gibson

23:42 06 May 21

I love Burkhardt as they are friendly, timely and they know their stuff! Thank you Kelly R. for such great service!

Bill Thompson

20:29 05 May 21

Denny W

21:35 04 May 21

On contacting Burkhardt Heating & Cooling, I spoke to Rachel, who was extremely polite and friendly. She sent Chris Borner to examine my furnace and he was also polite and friendly… and more importantly, he was professional and did NOT try to gouge me. While here, he gave me a totally honest assessment, which I really appreciate. I found them both a pleasure to deal with and will have them do ALL necessary repairs. I am also impressed with the fact they are priced reasonably. I highly recommend Burkhardt Heating & Cooling.

Jonathan Mueller

15:14 30 Apr 21

Helen Ergen

16:50 29 Apr 21

We have used Burkhardt often for both repairs and installation at our home and rental properties. They are excellent to work with.

Mark Meissner

22:38 28 Apr 21

Bob, Nick, Kelly and Horst did a super job of quoting and installing and tuning my new furnace, and tuning my humidifier, and installing my new thermostat. Super job! Highly recommend!

Jane Busse

16:03 14 Apr 21

Kelly diagnosed the problem with our furnace right away. He is currently working on replacing the motor right now and we should have heat soon.

Michael Endress

21:00 12 Apr 21

Great service. I would and have recommended them to friends.

Dar Fehrman

21:38 08 Apr 21

Sue Holton

19:22 30 Mar 21

0ur heat had gone out and we called Burkhardt and they had a technician , Kelly, over about two hours later. He wore a mask the entire time. Kelly was friendly, courteous and had the problem solved in a short amount of time.

Kristopher Rowe

20:05 29 Mar 21

They installed our system and came out for a repair. Super friendly, honest, and most important—on time!

Andrew Kerr

16:01 29 Mar 21

Cheryl Precourt

12:43 23 Mar 21

Chris was very knowledgeable and helpful with a unique issue with my current furnace and not working properly. Identified major issues with the unit and installation. I more than appreciate his expertise and professionalism!!!!