Chris & Sean did a great job explaining the problem, repair, and importance of future maintenance!
02:31 10 Jun 21
Did a great job repairing my AC unit!
16:17 07 Jun 21
BEWARE!! Do not give your credit card info to them over the phone. They overcharged me w/o telling me what they did and why. Then once I complained about the bill, they sent a invoice weeks later instead of after the service. And lied to me stating I gave them “credit limit.” No human being would give any business a credit limit. Do not trust them!!
14:08 07 Jun 21
Jake and Elliot were quick, professional, and helpful. 5/5 would recommend to someone needing AC fixed.
20:10 05 Jun 21
I had my AC unit checked to be sure all is running for the season . I have had units checked for a few years now and it is peace of mind . Elliot was our prof this time and he did our winter work as well . He is very knowledgeable and does a great job . I took his recommendation for the cleaning of my heating vents since it was overdue and the photos taken made my decision for me.
19:57 01 Jun 21
Excellent servicing for past 7 years of my heating and air conditioning units. Burnhardt also installed a new furnace in 2019. Great custom metal work by Dan. You can’t tell that the new furnace has been replaced. Knowledgeable and friendly personnel. Elliot and Shawn will find ways to keep your units operating to their full serviceable life and beyond. Fair prices!
17:15 01 Jun 21
19:22 28 May 21
Elliott came out on time and was friendly but professional. He was there for an air conditioner tune-up and did a very complete inspection with photographs to show me parts that should be replaced. He explained everything very well. And a possible option to get a new unit and why. The unit is 25 years old. There was not any pressure and he gave me the prices. I was very satisfied with Elliott's work and if I have the work done would want Elliott and Burkhardt's to do the work.
Julia Rose Borsari
21:36 26 May 21
Chris and Shawn were able to come on the same day we called to assess our furnace and air conditioner. They were very professional and honest with pricing and what work we needed done. They were very clean and wonderful to work with!
16:58 26 May 21
Elliot and Jake were professional and respectful of the home and people inside. They quickly diagnosed and fixed the problem, even offering ways to reduce the bill. It was an overall positive experience and my AC is back up and running.
21:15 25 May 21
19:22 25 May 21
100% continued satisfaction with Burkhardt, as I have trusted them over the years in handling everything from simple routine furnace maintenance to installing a new A/C unit when my old one gave out. I would highly recommend technicians Elliot & Jake, as they were both highly knowledgeable, professional and provided the superb quality of service I have come to know with Burkhardt!
19:10 24 May 21
Scheduled my appointment for 3-5 online got a text saying the service tech would be there between 1-3pm for some reason. I called and asked why my appointment was moved up because I wouldn’t be home until 3 and the lady I talked to said no problem I’ll make sure they are there by 3 at the earliest. I get a call at 1:18 saying the service guys were close and would be there soon. I was confused since my appointment was 3-5pm like I had confirmed on the phone. I tried calling 3 times and no one picked up until the 3rd call I made. I told the lady I was confused why the techs showed up at my house because I had called earlier saying I scheduled it from 3-5 not 1-3 she said their normal operating hours ended at 3?? How was I able to schedule my appointment then? Also since I have a camera doorbell I was able to hear the techs talk poorly about me and laugh at me so I will not be using this service ever.
00:00 23 May 21
I am very satisfied with the quality service and I would recommend them to anyone who needs a heating and cooling installer
17:54 21 May 21
Called Burkhardt when AC unit stopped working. Kelly was out the next day, communicated the issue with me thoroughly, and had the unit up and running within an hour. I've used Burkhardt multiple times now and highly recommend them.
14:57 21 May 21
Kelly recently did some work on my AC and he was a fabulous technician and provided a great experience overall. He's very professional, knowledgeable and provided several ideas and suggestions regarding my AC unit. Great guy and great company. Thanks!
21:36 20 May 21
Great people, Great service, & they are very professional.
18:43 20 May 21
Kelly did an exceptional job and I am thankful for the suggestions and tips he provided.
14:22 19 May 21
We had a phenomenal experience with our tech today, who tuned up our AC unit. He found several issues that a different company created last year, so we're lucky we found Burkhardt! Our tech was punctual and very courteous with COVID precautions too.
17:22 17 May 21
20:55 14 May 21
I was having issues with my furnace/thermostat, I called and was able to set up a diagnostic appointment for later the same afternoon. Kelly, the service tech, was able to quickly diagnose the problem and go over several options going forward. Initial service was on a Friday and I was able to get a follow up appointment booked for Monday.
21:07 13 May 21
I'm very satisfied with Burkhardt. Kelly, the service technician was prompt, very polite and helpful with issues with my air conditioner. I've had them repair the old furnace in the past and recently had them install a new one. Very pleased with the service, price and cleanup.
21:01 12 May 21
Used Burkhardt to come and fix AC as compressor wasn’t kicking on. Serviceman came on time and fixed capacitor. Service was great. Price falls in with all others. Unit is not new but will last now for a few more year.
21:41 11 May 21
Greatly appreciate the expertise of their technicians. I've had them out a few times to service our boiler (an obsolete Munchkin brand) and repair a leak in our radiant floor heating system. Quick to respond and follow through. Thank you Burkhardt!
17:58 08 May 21
We have used Burkhardt for many years for our furnace and AC tuneups and inspections. This was the year they both aged out and Elliot had to break the bad news to us. He was professional and informative about the different options we had to choose from. So this review is strictly on him and the great job he did. I will post again when the installation is done.
17:32 08 May 21
Thank you Elliot our service tech. He was informative, professional and friendly.
21:29 07 May 21
Very professional, competent and friendly service. I have used Burkhardt several times and have always been very happy with their service. I highly recommend them.
23:42 06 May 21
I love Burkhardt as they are friendly, timely and they know their stuff! Thank you Kelly R. for such great service!
20:29 05 May 21
21:35 04 May 21
On contacting Burkhardt Heating & Cooling, I spoke to Rachel, who was extremely polite and friendly. She sent Chris Borner to examine my furnace and he was also polite and friendly… and more importantly, he was professional and did NOT try to gouge me. While here, he gave me a totally honest assessment, which I really appreciate. I found them both a pleasure to deal with and will have them do ALL necessary repairs. I am also impressed with the fact they are priced reasonably. I highly recommend Burkhardt Heating & Cooling.
16:50 29 Apr 21
We have used Burkhardt often for both repairs and installation at our home and rental properties. They are excellent to work with.
22:38 28 Apr 21
Bob, Nick, Kelly and Horst did a super job of quoting and installing and tuning my new furnace, and tuning my humidifier, and installing my new thermostat. Super job! Highly recommend!
16:03 14 Apr 21
Kelly diagnosed the problem with our furnace right away. He is currently working on replacing the motor right now and we should have heat soon.
21:00 12 Apr 21
Great service. I would and have recommended them to friends.
21:38 08 Apr 21
19:22 30 Mar 21
0ur heat had gone out and we called Burkhardt and they had a technician , Kelly, over about two hours later. He wore a mask the entire time. Kelly was friendly, courteous and had the problem solved in a short amount of time.
20:05 29 Mar 21
They installed our system and came out for a repair. Super friendly, honest, and most important—on time!
16:01 29 Mar 21
12:43 23 Mar 21
Chris was very knowledgeable and helpful with a unique issue with my current furnace and not working properly. Identified major issues with the unit and installation. I more than appreciate his expertise and professionalism!!!!
02:43 23 Mar 21
14:49 17 Mar 21
16:42 15 Mar 21
Excellent, prompt, and expert service. Burhardt handles all our HVAC needs.
15:55 15 Mar 21
15:09 15 Mar 21
We called on a Monday morning and they were able to send someone within a few hours.Kelly arrived on time and called to let me know his arrival. Very professional, he explained the problem and fixed it in a timely manner. Very pleased with Burkhardt, would call again!
19:22 12 Mar 21
19:17 12 Mar 21
Quick, reliable, and friendly service. Recommend to others.
15:18 09 Mar 21
150.00 for a service call !!! Found five other places that come out for under a 100.00. Call around before you call this company is my advise.
00:15 05 Mar 21
15:22 02 Mar 21
Elliot showed up on time with mask on, which is greatly appreciated. He checked our furnace, air conditioning and water heater. And glad to know that water heater is due for replacement due to leaking. My water heater is also old and replacement is the solution before my basement gets flooded. Price given to me is very reasonable. Elliot is very courteous and professional and would recommend Burkhardt Heating and Cooling to my friends. ...T Mira
18:22 01 Mar 21
250.00 for a service call on Saturday. only use if you have money to waste
16:49 01 Mar 21
Elliott, did a great job today with the maintenance check-up. He was on time and very professional. Very happy with the company over all.
22:36 26 Feb 21
Elliott did a great job with our check up. On time and professions and was able to fix our humidifier as well.
15:55 25 Feb 21
Burkhardt tech was friendly, professional, and knowledgeable. Great communication skills, and very thorough with his inspection. Answered all my questions. I will recommend Burkhard without a doubt.
02:23 25 Feb 21
My furnace started making this weird airplane kind of noise (here n there-when the heat would kick ON) and it was older & shabby & getting cold. So i just had Burkhart come to give us a free estimate on what a new one would cost. Doug asked my home comfort needs & went over the options and we worked a whole house humidifier in the installation package as well as a new thermostat.This is a great company with genuine people & I look forward to hopefully adding central air later this year.
01:05 24 Feb 21
They were very professional however their equipment used to clean the ducts is lacking. They brought in their "state of the art" vacuum that was very light in weight and light on power. It might be ok to dust your ducts out, but not really clean them out. There was still a decent amount of debris left in the ducts after they were finished, but at least most of the dust was gone.
16:10 20 Feb 21
22:12 16 Feb 21
Customer Service was very professional. That is where the good stuff ends. I had 3 different service professionals with 3 very different diagnosis. I am out a lot of money and my 2 year old furnace still isn’t fixed. Advised me to call We Energies about meter and regulator?
14:14 08 Feb 21
mother-in-law just got ripped off by them. over 450.00 bucks to replace a 20.00 ignitor.
18:02 30 Jan 21
18:01 28 Jan 21
My Aunt had a no heat issue and had Burkhardt come out for a service fee of 149.95. They found failed secondary heat exchanger. She contacted me because they wanted 600.00 to replace part and felt pressured to replace a 12 year old furnace.Did some checking and part and labor are covered by Carrier/Bryant. Contacted two other Bryant dealers and both said only service fee cost to confirm failed part.Thanks to Affordable Heating for fixing her unit.Repair cost= Affordable 89.00+taxBurkhardt 750.00+taxCall anyone but burkhardt
17:43 26 Jan 21
15:09 20 Jan 21
Terry was on time and VERY helpful. He even showed how to change my humidifier pad. Will definitely use this company again in the future.
00:08 19 Jan 21
23:29 16 Jan 21
Leslie did a great job of letting me know about the maintenance deal and Elliot a great job of inspecting my furnaces! I will be using the service again.
16:35 08 Jan 21
16:33 07 Jan 21
Very nice gentleman was very thourough in checking everything and answered my questions well.
15:40 07 Jan 21
Our tech was very friendly and professional with our new thermostat.
11:45 02 Jan 21
Really responsive. Helped me out real quick. Gonna call them every time for heating and cooling issues.
22:19 30 Dec 20
Arrived on short notice and fixed our heater right in time for the first snow storm. We are so lucky for their help! Highly recommend.
19:55 30 Dec 20
20:13 23 Dec 20
18:43 22 Dec 20
Called on Burkhardt twice in the last month, first to install a whole home humidifier and then to fix my furnace which needed a new gas valve. The gas valve they installed at first was somewhat defective but still worked (something about calibrating it). They could've told me it was done and just moved on but instead made sure to get a replacement part that worked fully and re-installed that. They are responsive, professional and provide high quality honest service. Highly recommended.
21:11 18 Dec 20
Leslie was great on the phone and helping me get my service call scheduled. Kelly arrived much sooner than expected (a huge plus, we were cold!!) and quickly diagnosed the issue with my furnace. Definitely recommend and will utilize their services in the future with annual tune-ups!!
15:11 14 Dec 20
19:50 09 Dec 20
My name is Rhunette Humrich. Today Dennis came out to tune up my furnace and check my April Air humidifier. He called me when he was on his way, and was prompt. He was very courteous, and told me exactly what I need to do to keep my furnace happy and running well. I’ve been a customer of Burkhardt’s for years and wouldn’t think of calling any other company for my heating and cooling needs!
16:21 09 Dec 20
Our technician was courteous, friendly and knowledgeable. We have been using Burkhardt Heating & Cooling for many years and will continue to do so.
15:17 08 Dec 20
19:38 07 Dec 20
Great job with our furnace tune up and changing the filters! Go to company for the job!
17:35 03 Dec 20
great service my furnace went out I called and they was there with in the hr like they said they would be
22:13 25 Nov 20
They did an amazing job repairing the heating system and it works great now. Would definitely recommend.👍
22:12 25 Nov 20
15:05 23 Nov 20
Burkhardt installed a new boiler a few years ago. This appointment was for a check up and servicing. They were able to accommodate our schedule. Kelly called ahead and arrived on time. He answered all our questions and concerns and explained what he’d done. He also fixed a small vibration in one of the pipes.
15:52 18 Nov 20
Terry was on time, super friendly guy, tuned my boiler, and made sure that all the radiators were hot. Highly recommended!!!
22:17 17 Nov 20
Technician was able to help me over the phone solve the problem.
17:32 11 Nov 20
Had them out for a furnace checkup before winter. Tech was on time, nice to chat with, didn't try to sell me anything I didn't need. Good experience, would use again!
19:29 10 Nov 20
I am very very happy with the service provided me by Chris, who is with Burkhardt. I wanted my fall furnace checkup done. He was to come between 10 and noon. He called me to let me know he was coming about 15 minutes before arrival. He came at 10:00. He was cordial, business-like, friendly and efficient. He checked everything over and did the work, replaced the filter, explained to me that all was well, answered several question I had, etc. I could not be happier. He went above and beyond the basics . He reviewed the settings with the thermostat and changed those that needed to be changed. Just wish I had asked him to change the battery in the thermostat but forgot to ask. I give him a 5 star for service and personal qualities. Elliot was with him as well but worked downstairs and we didn't really communicate. Very nice person from what I could tell.
17:33 10 Nov 20
Prompt, courteous and thorough service!
Lauren Angelina Nextdoor
16:35 09 Nov 20
Terry was on time, professional and thorough. Would highly recommend Burkhardt!
Allen “Wait For It” Dowe
22:57 05 Nov 20
Hi guys, I am writing my first bad review because I’ve never experienced a worse case of price gouging and unprofessional management.I needed to get two steam radiators serviced and it was replacing air vents (HVAC equivalent of replacing a light bulb) and fixing a knob on the valve into the radiator.They were very nice and responsive on the phone but i realized this was smoke and mirrors.Tech no showed the first day and 3 hours late the second. (This is more nature of industry though so I get it) He only fixed one of the radiators which took less than one hour.I was told they’d call if price was over $300.00 they did not call and my bill was $315.Then he came back (note that the tech was a nice guy) and serviced the second one. Again, I did not receive a call (nor a quote) and this time my bill was just under $500.00I tried to call the manager and he was very rude and called me a scammer and a liar. I unfortunately was rude in return.I think he thought I was some big name landlord when in reality i relocated for my job and had to fill my place for less than what it costs to own.My recommendation is if you go through these guys make sure to get a quote in writing so if you have to speak with management they won’t call you a liar.
Trina La Vake
20:28 05 Nov 20
I have an old boiler and it has been performing just fine, but needed an inspection since it’s been a couple years. The gentleman arrived in the time frame he mentioned he would. Even gave my husband a call when he was on his way. He was courteous and professional + efficient. In and out within a very reasonable amount of time. So long as his diagnosis holds true, I would recommend to friends and family. I will be sure to update in a few months time so you have my final conjecture. Otherwise, great work all around!
02:19 31 Oct 20
My experience with the company was excellent. The only problem that I had was miss communication with the receptionist. Our then that it was great I'm still waiting on my parts to be ordered so the tech can replace the parts.
18:21 30 Oct 20
18:18 30 Oct 20
16:37 27 Oct 20
Very nice man came. He gave information on changing the batteries in my thermostat. And told me what was wrong with the furnace.
15:51 27 Oct 20
Always prompt and professional.
15:17 27 Oct 20
16:13 23 Oct 20
Kelly was terrific and helped me get to know my furnace. Five freakin stars!
Ray Anthony Fikes
15:02 23 Oct 20
Yearly Tune up. On Boiler. Terry the tech did a good job.
21:55 22 Oct 20
Friendly excellent installation.
13:39 20 Oct 20
I found Burkhardt H&C a very responsive, courteous and affordable company. We used them for a furnace tune-up after receiving a flyer for a special in the mail. I appreciated their attention to customer service including their reminder call about my appointment and coming on time. Our friendly and professional service person, Dennis, wore a mask in our home and presented us with reasonable recommendations. I would highly recommend their services!