Installed our furnace in November. Had a bad circuit board while I was away for work. They came and fixed it the next day. With fantastic communication. Spent the better part of the day to diagnose and fix the problem. Had an AC issue now that’s it’s warmer and they were out the next day to fix the problem as well. Quick fix but again, great communication and customer service! Dan, Greg, and Drew are superb technicians and everyone does a fantastic job. Highly recommended!
Shawn and his colleague did am amazing job. They were on time, very professional, knowledgeable and respectful. You took your time to explain to me all the details of installation and workings of a power vented humidifier and duct cleaning. Last but not least the customer care reps are amazing.
My family has been with Burkhardt heating for decades. The service is always professional. Kelly came today to do annual maintenance on our air conditioner. He was very professional, explained everything well, and cleaned up after himself. He is such a good HVAC person. I am always happy with Burkhardt and highly recommend them.
My Ac stopped working at the worst time possible. Family was in town due to the passing of my grandmother and I would be having people staying at my home. I called so many different places and everyone was booked out for two weeks at least. I called them and they came the same day. Elliott came to complete my service and was very nice and professional. He explained what was going on clearly and discuss my options from temporary fixes to the best fix. He had me back up and running within 30 minutes. As a new home owner I have ran into issues that are new to me and have had to deal with not the most professional patient people. Elliott was definitely a breath of fresh air. I'm only using this company for my needs.
I’ve been living in this house for eight years now, and every time I’ve had a heating/cooling problem or issue they have responded. They’ve always been honest and helpful, and been able to fix the problem quickly. One time in the beginning, I had an issue with my chimney, which was not something they could help with, but they explained everything in detail and even went on my roof to look at the problem. With their assistance I knew how to proceed. I’ve had some pretty bad vendor experiences in the past, and it feels good to know I can count on Burkhardt.
We called because our house was not getting to the temperature we had it set to. Jake came out and got our ac working again, he suggested some things to make sure it wouldn't break again. Awesome service
My ac wasn’t working, I had a hunch it was the thermostat. Jake came out and confirmed it was and went over options for WiFi thermostats I’ve been looking at and had one it quick, now we have cooling and I can control the system from anywhere!
They really go the extra mile, starting with the office staff and coming all the way to the install and service technicians. They are Profesional, personable, compassionate and prompt. They've earned me as a customer by consistently going the extra mile. Also their electrician is an animal lover. Anyone good with my cats is good by me.
Had an issue with our A/C when the weather started to warm up. We were scheduled quickly with a technician. Elliot showed up on-time and was very professional. He was able to quickly resolve our issue and explained everything to us in detail. We will definitely use Burkhardt again!
We purchased a new furnace from Burkhardt when we moved into our condo eight years ago. Since then, we have had our furnace and air conditioner serviced annually by Burkhardt. We have been completely satisfied with the furnace and the service we have received over the years. I enthusiastically recommend this company for your heating and cooling needs.5/14/22: Today we had a service call to explore why our AC was not working. Our freon needed to be replaced, and we also had our thermostat replaced. We are so happy with Burkhardt. Every technician who has visited our home has been outstanding.
This is an addition to review, to recognize Kelly, who just came out today (5/10) to do A/C maintenance. Just as Chris and Oscar did a few weeks ago for heating maintenance, Kelly was on time, efficient, and courteous.We have an annual service contract with Burkhardt. The two gents who came today - Chris and Oscar (the latter being trained to Burkhardt's standards) were on time, polite (wore masks at our request), and did a thorough job of checking our furnace, as part of routine maintenance. Chris added realistic recommendations re possible additional services, such as installation of a humidifier. Great company, as reflected by Chris and Oscar.
We called Burkhardt on a weekend when we didn't have heat, jake came out quickly within the time the office had said he would be there. He fixed our issue same day and we have heat. This was extremely worrying as we have 5 young children. Thanks burkhardt!
I had burkhardt come to my place to look at my furnace that wasnt working. Jake gave me a few options and got me heat within a couple hours of the call. It was overall a really good experience. Would recommend them.
Dan, Jr and Chico installed our Mini split AC. They were fantastic! They were on time, included me in all decisions about indoor and outdoor placements and left both inside and outside clean and picked up. Dan made sure the system was operating and that I knew how to operate the AC. It was a big job and they were incredibly hard workers. Thank you so much!
Berto was timely, professional, and kept us informed as he performed his inspection,and diagnosis. The company is very accommodating and easy to work with. We had a new furnace installed 6 months ago and they have checked back with us to see how how we liked the new furnace and how it was working. Good customer service and we highly recommend Burkhardt heating and cooling
Great service. Very timely and open communication. All staff I had the pleasure of meeting made sure I knew what was going on every step of the way. From my inspection, to my diagnosis, to my installations. I never felt like I was given false information or less than a 100 percent genuine answer.
They replaced my AC and furnace a few years ago, they were direct through the whole process of the install. Service and minor updates are prompt for quotes and work, they office staff is also available and friendly to talk through what I'm looking for. I've had some minor issues and they stand behind their work and have made my HVAC whole.Berto & Jake came out for my latest service and found issues with disconnected ducting throughout my 1930 home.
It was a pleasure working with Shawn; he was very knowledgeable, understanding, and thorough. He walked me through required regular maintenance, explained why it was important, and what can happen if neglected. I'm left with a better understanding of my HVAC system because he cared and took the time to answer every question I had. I now know what to keep an eye on over the next few years to make sure my HVAC system continues to run in tip top shape. While I don't look forward to any future HVAC issues, I do look forward to an opportunity to work with Shawn again.
Elliot was very professional and did a great job of evaluating our need for 2 new furnaces. He explained everything very well and scheduled the work in a timely manner.Dan, Jr and Chico installed the furnaces and we couldn't be more pleased. They were courteous, professional and cleaned up everything after the work was done. It was a big job that took 8 hours, but they were so pleasant and kind that the time flew by ( for us) ! If we need work in the future we would ask for this crew again.
Excellent information and care throughout our furnace replacement and duct cleaning. We never felt taken advantage of or pressured. We were given several replacement options and we made the choice that fit our needs. The technicians to the sales team were all wonderful. Thanks for helping us in a pinch!
My ducts and vents were very dirty from previous owner. Burkhardt sent Alberto out very quickly. He did his job very well and gave me information about my vents for the future. I definitely recommend Burkhardt heating & cooling!
Alberto was very informative and explained everything to me regarding my furnace. He was very professional and polite. He explained everything in great detail and I will definitely be using them in the future.
I called Burkhardt to maintenance my furnace and the technician Alberto was very helpful on informing me about my system and how I was going to be looking at some upcoming repairs. He did a great job and I recommend him for your furnace needs!
I highly recommend Burkhardt! We had Alberto Ramos come in and do an inspection and give us a tune up on our furnace which he recommended. He was very polite, professional and informative through out the process. Thank you for great service!
I had Alberto Ramos come to my home. He went over some of things I should do so my system runs smoothly. He was very polite. Always asked if there was anything else he could do for us I would recommend them as they really know there stuff and professional thanks lisa
Shawn, the technician from Burkhardt Heating & Cooling arrived on time and checked the vital information of my Rheem AC using current Bluetooth sensors and gave me update on my 1999 air conditioner that was in the home I bought in 2020. He showed me picture if the AC coils and ductwork and told me of possible issues with electrical connections that may need replacement in the future.I have been relying on Burkhardt for furnance and A/C for tuneups/maintenance since I had emergency calls on my furnace in the winter of 2020.
Today I had Burkhardt Heating clean the ductwork in my home . The two gentlemen they sent over arrived promptly and were very professional. Chico and Drew went about their work in a very focused manner. At one point they showed me how much dust and debris was being vacuumed from the ductwork, which I appreciated . Before and after pictures were taken. The guys did their job quickly and cleaned up after themselves nicely. I would recommend them.
Jake and Oscar were my technicians on the scheduled days of service in the North Shore. They were prompt, informative, and professional. I'm glad to have Burkhardt's maintenance program, it gives me piece of mind and helps me make future budget decisions.
Highly recommend for all your furnace needs. Greg and Dan were the workers that came out were very professional and I will request their services in the future and recommend them to all my friends and family.
Would highly recommend this company. Greg & Dan did an amazing job. Both were very professional and kind. If anyone is looking for people who actually know what they’re doing then I’d definitely go with Burkhardt heating & cooling.
The install team Junior and Dan were excellent representatives of what great efficient customer service is. They installed our furnace fast and made sure everything was working properly. The Capital Heating guys had me without heat for 3 days. Burkhardt's came and restored our heat. Thank you!!
Jake did a phenomenal job with the work he did on my furnace. He was able to come quickly and diagnose the issue, as well as he was able to repair it same day. Highly recommend to anyone in need of a heating and cooling service.
Jake is awesome! Had to replace my furnace last year winter and he was quick to respond. He not only is really friendly, but I’ll be coming back to him and the company for more work in the future!! Working with this team is a must, especially Jake!
Mike Crawford from Burkhardt worked with me to find the best furnace for our home at the best price. It went smoothly and he was very professional. I will recommend him to family and friends. Great work, Mike!
I recently contracted Burkhardt for furnace and duct replacement. All of the team members were courteous and professional. They took the necessary amount of time to develop a plan that would work for me, and answered all of my questions along the way. The installation team members were also adept problem solvers and patiently dealt with unforeseen complications. Thanks to Chris and Horst who did the estimating, installers Aaron, Dan, Greg, Dean, Marc, Drew, and Brett, and Jessica and Allison at the office.
They care. I know that's an unusual thing to say, but they really do. I've had Burkhardt do work for me for over 20 years and have always been very pleased. This time, during a routine check, it came to light that my very old furnace needed to be replaced. The team was very concerned that this was a large unplanned expense, and offered to drop off space heaters to keep the house warm in the few days it would take before the installation. The day of the installation was handled with professionalism and skill. My new furnace is so much quieter and the sheet metal work looks great! Highly recommend!
We are really pleased with the service we received. Dean, Drew and Joe installed our new furnace in the Fall and were friendly and professional. Dean came back with Marc to install our AC unit and were so nice and efficient. Thank you for a job well done. Rick was also great with the electrical work he did for our new breaker box.
First time using Burkhardt. Making the appointment was easily done online. My technician Jake called to let me know he was on his way. He was really nice and did a thorough job looking at my furnace. Explained his findings and answered all my questions.
My furnace started making this weird airplane kind of noise (here n there-when the heat would kick ON) and it was older & shabby & getting cold. So i just had Burkhart come to give us a free estimate on what a new one would cost. The salesman asked my home comfort needs & went over the options and we worked a whole house humidifier in the installation package as well as a new thermostat.They've cleaned it annually for me and my technician has been Terry the last 2 times. He's such a nice genuine guy who knows his stuff.
Shawn was über helpful, & talked me through a plethora of things that may/possibly be wrong with my furnace ~on a Sunday! It would’ve likely been an arm and a leg charge for him to come out. Unfortunately the issues with my furnace was unable to be fixed over the phone, however he couldn’t have been more polite and helpful. He proceeded to come on a Monday and was extremely knowledgeable. He is a servicemen and repairman.We purchased a furnace from this company five weeks prior to this call/service visit. I had wondered why it wasn’t suggested that we also get a new air conditioner at the same time of the furnace installation. Especially since our coil and duct above that are very dirty and caked with grime. I asked Shawn why it wasn’t suggested to do replace at the same time. He was very kind about it and understood my exact position & concern.
Eliot arrived in the time frame provided to us along with giving us a notice 10 minutes before arrival. His work was performed professionally and provided clear and concise notes on worked performed. Eliot was very was pleasant and informed us of what was done and seem to really enjoy his visit and work performed, a very positive experience!
Shawn went beyond a regular Tuneup in walking us step by step on what he did to get the furnace to run more efficiently. The new filter system he installed is unbelievable. I can notice the difference in one day. From Tuneups, Duct Clean and Repairs. They always keep our system in great condition for a older unit.
I was referred to Burkhardt by Angie's List, who offered them in a service coupon for my furnace for $122. I was amazed at both the outstanding responsiveness of the company and the quality and honesty of the technician who serviced my furnace. Dennis, he technician, was friendly, down-to-earth, thoroughly knowledgeable, and gave me several useful tips for the care of my system. Because Burkhardt is also a Certified Carrier Dealer, the technician was able to determine that my blower motor, regularly priced at $650+, was still under warranty--and replaced if for only $125, the cost of labor!! Since this blower motor services my central air system, also, I was doubly blessed by the technician's forthrightness. He even diagnosed squeaking sounds from my system that had been plaguing me for months--caused by the metal-to-metal contact of the straps bracing some of the conduits--a simple fix. I give Dennis R and Burkhardt Heating and Air Conditioning 5+ Stars for their excellent service!!I’m also having, Godwilling, an Armstrong Furnace as well as an Armstrong A/C system installed, replacing my current outdated and out of warranty system.Burkhardt is AWESOME, friendly, dispenses sound practical financial advice, and provides excellent workmanship!Their technicians are without parallel!Five stars & a couple of “Bravo’s,” too!Will add photos as installation & duct cleaning progresses!!
My gas boiler and radiant heat system had never worked properly. It didn’t seem to be balanced between the radiators and under floor radiant heating. Chris and Shawn diagnosed it and made some changes. After 30+ years, I finally have consistent heat in all parts of the house. Thanks guys and thanks to Rachel for coordinating everyone’s schedule.
Burkhardt Heating & Cooling came recommended by our inspector. As new homeowners, we called to schedule a tune up/safety check and were able to get in right away. Alberto was on time, knowledgeable, efficient and very helpful. As not only new homeowners, but first time home buyers, he explained the ins and outs of our boiler and how to maintain going forward.
I called Burkhardt during a furnace malfunction, and all were reassuringly professional, efficient, and explained procedures to keep the heat functioning until help arrived.Kelly was both pleasant and great at communicating. He was amazingly analytical and efficient at fixing the problem.Many thanks all around!
We called Burkhardt on a cold Saturday morning in March after our furnace went out. Jessica was helpful and friendly and set up an appointment for a tech to come out that day. Jake, the tech, called when he was on his way and was professional and informative. After finding out we needed to replace our furnace, Horst came out on Sunday morning to review our options and get our installation set up. He was on time, professional, and did not try and upsell us on products. Our new furnace and A/C system was installed 2 days later, and the team of Troy, Brett, and Bob were communicative, timely, and professional. Our entire experience with Burkhardt was wonderful from beginning to end and we would highly recommend them to anyone who is in the market for furnace and A/C service.
We moved to an old home (1926) in Milwaukee from NY. My daughter recommended Burkhardt Heating & Cooling to us. When Burkhardt arrived, they explained our heating system to us and did a system maintenance. The following year we had some issues with the HVAC system and Chris diagnosed the problem, repaired it and the problem was resolved. Chris always took the time to explain everything. Jake was here most recently and checked out the system to make certain all was functioning properly. We have been very pleased with the professionalism and courteousness of both the technicians and the staff at Burkhardt...Rachel, Jessica and Allison.
Jake, Jake, Jake for the win. Professional, courteous, quick to diagnose the issue and even quicker with the fix. Watching the man work was a joy and interacting with him to understand the issue was even better. Thanks, Jake. You’re a huge asset to Burkhardt and homes like ours. Not all heroes wear capes; some just carry a Milwaukee packout.
Kelly was wonderful as always. He's definitely an asset to your company. Explains things so I can understand without making me feel dumb. Looks for ways to save money. Cleans up his mess before leaving. And just a genuinely nice guy. Keep him around!
Quick, honest and a huge help! Our furnace had clearly visible critical faults and they rushed over same day to help. Michael was very helpful and his positivity and gentleness made buying a new furnace way less stressful.
On inspection, Burkhardt found our furnace's heat exchanger was cracked so badly that we were in danger of carbon monoxide poisoning. While they were legally obligated to shut off the gas, they provided space heaters we used for a few days until they installed a brand new high-efficiency furnace. Thanks to Dean, Marc, Mic who all made the process go smoothly and professionally. Now we're toasty and happy.
Gave a quick 5 star day of and now that I have some time, I wanted to go back and give some folks some praise. So I woke up on a February morning with no heat - Burkhardt sent out Sean mere hours later and I received the worst news - the whole furnace needed to go (it was 16-years-old, so legit). After chatting with their sales guy (Horst, I believe), I got an appointment set up a couple of days later and the crew was kind enough to leave me some space heaters so I didn't suffer too much.When the day came, I was more excited than a kid on Christmas - Dean and Mark installed my new furnance and Drew and Brett did a great job cleaning my ducts. Everyone I interacted with was extremely nice, willing to explain each step, and very respectful of my property.Doesn't matter what issue I run into in the future with my heat or AC - Burkhardt will ALWAYS be my first call from here on out. Thank you everyone!
Very helpful on the phone - gave me some tips on what to look for when my furnace overheated.Kelly was here right on time and found our problem and fixed it.Reasonable price.On 3/1/22 we had Shawn out to do a heating and AC maintenance. Very friendly, knowledgeable & thorough! Explained a lot to me, answered all my questions and also checked on why our thermostat wasn't able to program a heat schedule for us.We have been so pleased with Burkhardt. Their service is great and when you call, you always get a friendly person that is more than happy to help you. I would definitely recommend them!
Berto & Elliot came today to do our yearly tune up. They called us first and let us know they were on their way. Upon arrival both introduced themselves and were very friendly and professional. They kept us informed of everything they were doing. They were very knowledgeable and even explained everything to my husband over the phone. We will only be calling them moving on forward. Thank you again for the great service & professionalism.
The Service people who scheudle and provide phone services are extremely helpful. The technician, Jake, was very thorough and patient with all my questions. He did a brilliant job, was professional and talked me through all the steps. As an Architect, I appreciate good, quality service and Burkhardt is my choice for our radiant heating system.
Plain and simple: I respect and trust this business. I moved to Northridge Lakes in Milwaukee. I purchased a vintage condo whose seller had installed replacement a/c and furnace. I wanted some routine furnace maintenance plus a knowledgeable, honest opinion of the seller's replacement equipment and installation. I did my research and found a first rate local HVAC firm. The firm's name is Burkhardt Heating and Cooling. The technician's name was Kelly. He took the time to thoroughly examine the furnace and the immediate ductwork. He gave me a good showing of the immediate cleaning and maintenance needs and options, with straight up, no surprise pricing. I've dealt with two prior condo HVAC companies. Burkhardt rivals the sterling quality I had from a far Southside firm. Prices were reasonable and I'm sure their emergency service, if needed, will be timely. I appreciated the communication prior to the arrival of the technician today. I'll be using them now until Kingdom comes. It's great to see high quality standards in this day and age. - Mike Bjordal, Northridge Lakes, Milwaukee
New Furnace and installed ACEveryone was very professional and friendly. They got their work done quickly and efficiently and went over everything with me before they left and answered any questions that I had. Overall great service!
Jake quickly diagnosed the problem, pointed out some maintenance we should do soon and got our heat back on fast. Burkhart worked with our schedule and were on-time so we could continue our day with heat. Ty!
Thanks and big shout-out to Mike, Jessica, Shawn, Dan, Brett and Drew for their help with our HVAC maintenance, installation and duct cleaning. Technical expertise is important but great service, attention to detail and intentional care and communication is what brings customers back.
Working with Michael Crawford about purchasing a furnace as well as Greg and Dan installing the furnace they were all friendly and professional. The office staff Rachel and Jessica we're also very helpful and friendly.
We called for eval of AC sounding louder lately but operating well. We had lost some refrigerant over 9 years and coolant was replaced. System was checked out. Furnace fan speed increased to push more cold air in the house. Eliott also took the time to discuss furnace filter options and showed a way to get the 4 inch filter out easier.Eliott was very professional, easy to deal with, no pressure and explained everything very well. He showed respect for us and our property.With some discounts but also included a Fall system check just more than a recent dentist visit for 2 wisdom teeth extractions so maybe 1/2 star off but rating as 5 star because of Elliott. But everything is working well and appreciate Elliott's awork today.
My furnace unexpectedly went out and I had no idea who to call for service - I am so very glad Burkhardt was recommended to me and I used them. My experience was top notch from beginning to end. They were able to get to my house less than 30 minutes after I called. Elliot in sales was friendly, professional, and readily answered my questions. I felt like he was being honest about the whole situation and not just trying to sell me a whole new furnace. I was able to schedule a new furnace installation 2 days later no problem. The installation process went smoothly. Aaron, Joe, and Brett came in, worked together seamlessly, were friendly, kind, and professional. Did the whole job in about 4 hours and were done!! They readily answered my questions about filters and my new thermostat. All in all a great experience from beginning to end. Please don’t hesitate to use Burkhardt for any of your HVAC needs. You will not be disappointed!!! Thank you for a job well done.
Burkhardt has been servicing my properties for years. They've replaced faulty sensors, completed routine HVAC inspections, and most recently "fixed" a thermostat (the batteries were dead...oops). They're always professional and don't mind answering my annoying HVAC questions. Most of the time, they're able to service the same day. Compared to other local companies, their service charge is a little higher >$130. But I'm confident in their work and they're my primary go-to when I need HVAC repairs. Thank you!
Our heat went out on Thursday night so we waited until Friday morning to call Burkhardt Heating and Cooling. When we called the woman on the phone was very kind and gave us an estimated time that a tech could arrive that day.Our tech, Jake, showed up on the early end of that time frame. He offered to put shoe coverings on to not get my floors dirty, and went straight down to look at the HVAC. Jake was thorough but did not waste time. He identified the problem and checked on my warranty for me before even telling me the issue and costs associated. He then, showed and explained to me the problem (bad circuit board) and what we needed to fix it. He quickly checked to see that the supplier had the part we needed and he went to pick it up that very moment, returning not long after with the part! I now have heat again!Jake was super nice, professional, and very helpful. I hope to not have to call again soon but if we do have HVAC issues in the future we will be calling Jake and Burkhardt Heating and Cooling.Thanks Jake!
Shawn was very professional, on time, very knowledgeable and informative. We have used Burkhardt for years and always very happy with them. Very accommodating and do great work!Update:We met with sales rep Elliot to discuss a new furnace, he answered all our questions (we had many!), scheduled furnace installation which was done just days later by Dean and Marc, they did a great job, left everything spotless and we are thrilled that our house is warm and cozy once again!!Everyone we dealt with from office staff to installers was A ++!Thanks Burkhardt!