I called these guys and they were out the next day when I had an issue with my AC. They found an issue that a tech from a different company had missed 5 months ago.
23:31 06 Oct 21
Sean did a fantastic job dealing with a nasty dead rodent issue in our furnace cabinet. He was diligent in finding the problem and in explaining how to prevent it in the future. It wasn't a fun job for him but he was extremely cheerful about making things right. I would rate Sean with an A+ and recommend him to anyone needing HVAC service! Thanks so much, Sean!
20:22 17 Sep 21
Two service professionals arrived in the anticipated window. They called before arrival with a 15 minute arrival estimate. They checked the gas furnace and cleaned the burners, changed the furnace filter with one we provided. In addition to the seasonal service they installed a humidifier and an UV light. They suggested a location for the add-ons based on how we easily we could move around the new pieces. They thoroughly explained how everything worked and gave a brief demonstration The company accepts credit card payment at the time of service.We signed up for the Signature Club which provides 3 years of heating & air conditioner service for the pre-paid price of 2 yearsI would highly recommend this company
19:30 04 Sep 21
Representative was very friendly and professional. Explained things clearly and have several options.
09:47 02 Sep 21
Great overall experience with new AC installation. Dan and Bob were on time, great and put in the new system in just a couple of hours. They explained everything to me and answered extra questions I had. And when they left, no mess or indication that a whole new system had been installed other than my house was finally cool and the humidity was gone. These guys are pros! Thank you.
15:57 01 Sep 21
15:09 26 Aug 21
Jake just finished yearly maintenance on our AC units. He arrived on time, explained all important info with me and did a fabulous job!!! Highly recommend.
14:30 26 Aug 21
Chris called ahead and arrived on time for annual boiler tune up. He took time to answer questions about the possibility of a new thermostat and AC options. In fact, he offered the best price options for, and installed an updated thermostat while on site. I've had good experiences with Burkhardt over the years.
Sarah Marie Thompson
20:06 24 Aug 21
Jake from Burkhardt came to fix an issue with our HVAC system…he quickly diagnosed the problem & was able to answer all the questions I had regarding our system…he was extremely professional & polite…I highly recommend Burkhardt Heating & Cooling…Thanks Jake!
17:57 22 Aug 21
Excellent service from Jake! On time, trustworthy demeanor, very helpful. Great service from Burkhardt, they should value having techs like Jake.
14:15 20 Aug 21
We had Kelly some out to service our A/C unit and were very happy with his professionalism and ability to patiently answer our questions. Everything was seamless- from calling Burkhardt to make the appointment (the lady who scheduled us was also very kind and professional), to scheduling and communicating arrival time.Burkhardt gave us a window of time for the tech to arrive, but the day before they were nice enough to let us know a narrowed down time, and Kelly called us the morning of to let us know he was 10-15 min out. We are very happy with Kelly and Burkhardt and will continue to use and recommend their service.
21:35 19 Aug 21
01:04 17 Aug 21
Very good service
13:47 13 Aug 21
I had Elliot out to fix my ac which was acting up. He was super prompt (literally showed up 20 min after my svc call) and diagnosed and fixed my issue within 15 min. Super professional and would ask for him specifically if I ever needed work again.
14:30 11 Aug 21
The technican - Jake - showed up on time, performed the tune-up quickly and gave me clear options for next steps. I'll be using Burkhart again.
19:45 07 Aug 21
This was a great experience for a weekend repair. Elliot was very helpful and provided a couple of options for repair. My recommendation is to have your yearly maintenance done.
15:44 07 Aug 21
We reached out to Burkhardt to diagnose and repair problems with our thermostat. The technician who serviced the call, Elliot was the consumate professional. He spent time diagnosing and resolving the issue , was professional in terms of wearing booties to protect our flooring and cleaning up after the job. He was clear in communication explaining what the issue was and the resolution. In summary we would use Burkhardt again and would highly recommend them along with Elliot.
Antonio Vargas (VagabondDragons)
16:50 06 Aug 21
We are in the process of selling our house and needed an assessment of our A/C unit. Jake was on time, excellent professional demeanor and amicable. He deserves the employee of the month award for his customer service and technical competence!In summary, I highly recommend Burkhardt Heating and Cooling (remember to ask for Jake!) to anybody out there with either emergency or routine HVAC needs.
17:23 04 Aug 21
13:00 04 Aug 21
This place is horrible. Had such a bad experience with them. First they charged ridiculously high prices. I had a $10 item that took less than 10 minutes to install and charged me close to $400. We tried to ask the tech about it and he said - do you want me to take it out and you can do it yourself??Then we tried very nicely to call the office and just discuss their pricing. We were not rude or angry. As soon as we mentioned pricing, they hung up on us. We called back and asked to talk to a manager or owner, they sad - he’ll just tell you the same thing. And sure enough, we got someone on the phone (who said he was the owner, but according to the website he was the manager) and he also hung up on us. We were not trying to get out of the bill, just discuss how they come up with the price and maybe get a little discount since $400 for 10 min is out of line.I seriously have never had such a horrible experience with a company. Zero customer service after they get your money!!I could go on about this experience, but I’ll end it here.
23:37 30 Jul 21
We were very pleased with the thorough and professional job done by Sean. We would definitely recommend this company.
13:55 30 Jul 21
Very pleased with their services
22:05 29 Jul 21
Shawn arrived on time and diagnosed the issue, and was able to give us different options to address it.
14:38 29 Jul 21
Had Chris for AC repairs today. Great job and very professional.
19:55 28 Jul 21
18:03 28 Jul 21
Great service by Sean- explained everything, gave me helpful tips - will definitely recommend to friends and family
23:04 27 Jul 21
Larry was courteous and thorough and did all the needed cleaning with professionalism and care.
01:25 27 Jul 21
Our A/C stopped working after 26 years. Shawn came and replaced a part and got it working again. Thank you Shawn.
22:19 26 Jul 21
I had a new furnace and central AC installed in April 2020. Sean, my technician, came out for the first yearly maintenance of the AC. Sean showed me the air filter and suggested that the clumps of fluff probably indicate there is a buildup along the inside of the ducts. He was right. He showed me a digital image of the dirty insides of my ducts. He scheduled a cleaning for 2 months from now.
21:27 26 Jul 21
Sunday night our air conditioner was not working, called the office Monday morning and a technician was on the way within 2 hours. Shawn fully explained the options and cost estimates of repairing or replacing a 17 year old air conditioner. 15 min and two parts later we have a cool house again!
19:37 26 Jul 21
We called for eval of AC sounding louder lately but operating well. We had lost some refrigerant over 9 years and replaced. System was checked out. Furnace fan speed increased to push more cold air in the house. Eliott also took the time to discuss furnace filter options and showed a way to get the 4 inch filter out easier.Eliott was very professional, easy to deal with, no pressure and explained everything very well. He showed respect for us and our property.With some discounts but also included a Fall system check just more than a recent dentist visit for 2 wisdom teeth extractions so maybe 1/2 star off but rating as 5 star because of Elliott. But everything is working well and appreciate Elliott's awork today.
17:51 26 Jul 21
We called Burkhardt because we were having trouble with our Air Conditioner. I appreciate that they weren't just quick to come for something that we could have addressed on our own, like a filter change, and they wanted to make sure that we weren't paying for unnecessary service. After walking us through a few things to check, they determined that it was best to send out someone for our problem. Elliot was very nice and quick to identify the issues. He explained all the options and helped us make the right decision on how to move forward and even made some cost saving suggestions that I really appreciated. We have used Burkhardt since buying our home and still feel very strongly that they are the ones we want to work with in the future. Thank you!!!
18:04 22 Jul 21
20:00 19 Jul 21
Awesome, Friendy respectable.
19:37 19 Jul 21
Received service very quickly and it was very professional. Sean provided wonderful service- went above and beyond- and answered all my questions!
16:23 15 Jul 21
15:38 15 Jul 21
Great customer service.....exceeded my expectations....highly recommend!
16:49 14 Jul 21
Excellent products and service for over ten years. Always reliable and trustworthy. Sean, my technician for routine maintenance today, was courteous, knowledgeable, and very thorough. I feel I am in good hands with Burkhardt!
01:15 14 Jul 21
Very thorough, professional service. Everything was clearly explained.
16:11 09 Jul 21
Jake was very helpful and thorough in his inspection and made good suggestions for upcoming services.
22:14 07 Jul 21
18:40 05 Jul 21
our AC went out on a 90 degree day!thank god they fit us in to their schedule!Kelly was our technicianhe did a great job!strongly recommend using this company!
23:49 03 Jul 21
We needed AC repair on a hot holiday weekend. We received fast, efficient service, up front pricing. Highly recommend Burkhardt, we have been using them for over 20 years.
14:18 30 Jun 21
We love Kelly!!!! He is professional and always does a great job.
22:08 29 Jun 21
21:34 28 Jun 21
14:34 28 Jun 21
We had a scheduled service done on our AC unit. Kelly determined that it was probably from the late 1980's. While it's still working and doing it's job, it uses the old and expensive coolant. We will have them give us an estimate on a new unit.The scheduling and notification for the appointment was great. Kelly's service and advice were great. We are happy to have found a contractor that we are very pleased with.
16:15 24 Jun 21
I had routine maintenance on my air conditioning system completed today by Kelly. What a delightful technician. He pointed out to me the necessity of having a surge protector installed and showed me the reasons why. He installed the surge protector in a very workman like manner.. Tested everything. Just did a complete job. What a great representative of Burkhardt.
15:36 23 Jun 21
I arranged for a routine maintenance on my AC and as Kelly began to work on it he noticed my fan worked but not the compressor, after further review and my many questions, we were alerted that we may have air but not to its highest capacity and that is because the compressor did not work. After further investigation and many more questions Kelly was able to repair and make our AC great again. I am appreciative of his work and the informational teachings he provided. He is a bit shy, but he was awesome
23:25 22 Jun 21
I called yesterday and was able to get an appointment today! Elliott and Jake were very professional and friendly and explained everything in detail.
14:47 22 Jun 21
We have been using Burkhardt's services and products for many years and are consistently happy with both the service and the prices. Kelly came today for the annual AC maintenance and was extremely friendly and professional.
21:22 19 Jun 21
20:42 18 Jun 21
Great service from technician Kelly--he diagnosed and repaired the problem with our AC efficiently and also checked the system for potential problems. Great advice, prompt, easy to schedule--a fine company to work with.
22:31 17 Jun 21
Kelly our service tech was friendly and efficient as usual. He always provides us with great advice and expertise on keeping our older systems running strong.
12:32 16 Jun 21
We moved and asked Burkhardt to perform maintenance on our AC unit and heater to get an assessment of age, potential future issues, and tune anything up that could be improved. After working on them, Kelly took a lot of time to educate me about both units, as well as how the airflow works in the basement with the pre-existing humidifying unit. The time was appreciated! I also didn't have to ask him to wear a mask as he always wore one in and out of the house (I've had issues with this with people from other companies).
14:34 10 Jun 21
Chris & Sean did a great job explaining the problem, repair, and importance of future maintenance!
02:31 10 Jun 21
Did a great job repairing my AC unit!
16:17 07 Jun 21
BEWARE!! Do not give your credit card info to them over the phone. They overcharged me w/o telling me what they did and why. Then once I complained about the bill, they sent a invoice weeks later instead of after the service. And lied to me stating I gave them “credit limit.” No human being would give any business a credit limit. Do not trust them!!
14:08 07 Jun 21
Jake and Elliot were quick, professional, and helpful. 5/5 would recommend to someone needing AC fixed.
20:10 05 Jun 21
I had my AC unit checked to be sure all is running for the season . I have had units checked for a few years now and it is peace of mind . Elliot was our prof this time and he did our winter work as well . He is very knowledgeable and does a great job . I took his recommendation for the cleaning of my heating vents since it was overdue and the photos taken made my decision for me.
19:57 01 Jun 21
Excellent servicing for past 7 years of my heating and air conditioning units. Burnhardt also installed a new furnace in 2019. Great custom metal work by Dan. You can’t tell that the new furnace has been replaced. Knowledgeable and friendly personnel. Elliot and Shawn will find ways to keep your units operating to their full serviceable life and beyond. Fair prices!
17:15 01 Jun 21
19:22 28 May 21
Elliott came out on time and was friendly but professional. He was there for an air conditioner tune-up and did a very complete inspection with photographs to show me parts that should be replaced. He explained everything very well. And a possible option to get a new unit and why. The unit is 25 years old. There was not any pressure and he gave me the prices. I was very satisfied with Elliott's work and if I have the work done would want Elliott and Burkhardt's to do the work.
Julia Rose Borsari
21:36 26 May 21
Chris and Shawn were able to come on the same day we called to assess our furnace and air conditioner. They were very professional and honest with pricing and what work we needed done. They were very clean and wonderful to work with!
16:58 26 May 21
Elliot and Jake were professional and respectful of the home and people inside. They quickly diagnosed and fixed the problem, even offering ways to reduce the bill. It was an overall positive experience and my AC is back up and running.
21:15 25 May 21
19:22 25 May 21
100% continued satisfaction with Burkhardt, as I have trusted them over the years in handling everything from simple routine furnace maintenance to installing a new A/C unit when my old one gave out. I would highly recommend technicians Elliot & Jake, as they were both highly knowledgeable, professional and provided the superb quality of service I have come to know with Burkhardt!
19:10 24 May 21
Scheduled my appointment for 3-5 online got a text saying the service tech would be there between 1-3pm for some reason. I called and asked why my appointment was moved up because I wouldn’t be home until 3 and the lady I talked to said no problem I’ll make sure they are there by 3 at the earliest. I get a call at 1:18 saying the service guys were close and would be there soon. I was confused since my appointment was 3-5pm like I had confirmed on the phone. I tried calling 3 times and no one picked up until the 3rd call I made. I told the lady I was confused why the techs showed up at my house because I had called earlier saying I scheduled it from 3-5 not 1-3 she said their normal operating hours ended at 3?? How was I able to schedule my appointment then? Also since I have a camera doorbell I was able to hear the techs talk poorly about me and laugh at me so I will not be using this service ever.
00:00 23 May 21
I am very satisfied with the quality service and I would recommend them to anyone who needs a heating and cooling installer
17:54 21 May 21
Called Burkhardt when AC unit stopped working. Kelly was out the next day, communicated the issue with me thoroughly, and had the unit up and running within an hour. I've used Burkhardt multiple times now and highly recommend them.
14:57 21 May 21
Kelly recently did some work on my AC and he was a fabulous technician and provided a great experience overall. He's very professional, knowledgeable and provided several ideas and suggestions regarding my AC unit. Great guy and great company. Thanks!
21:36 20 May 21
Great people, Great service, & they are very professional.
18:43 20 May 21
Kelly did an exceptional job and I am thankful for the suggestions and tips he provided.
14:22 19 May 21
We had a phenomenal experience with our tech today, who tuned up our AC unit. He found several issues that a different company created last year, so we're lucky we found Burkhardt! Our tech was punctual and very courteous with COVID precautions too.
17:22 17 May 21
20:55 14 May 21
I was having issues with my furnace/thermostat, I called and was able to set up a diagnostic appointment for later the same afternoon. Kelly, the service tech, was able to quickly diagnose the problem and go over several options going forward. Initial service was on a Friday and I was able to get a follow up appointment booked for Monday.
21:07 13 May 21
I'm very satisfied with Burkhardt. Kelly, the service technician was prompt, very polite and helpful with issues with my air conditioner. I've had them repair the old furnace in the past and recently had them install a new one. Very pleased with the service, price and cleanup.
21:01 12 May 21
Used Burkhardt to come and fix AC as compressor wasn’t kicking on. Serviceman came on time and fixed capacitor. Service was great. Price falls in with all others. Unit is not new but will last now for a few more year.
21:41 11 May 21
Greatly appreciate the expertise of their technicians. I've had them out a few times to service our boiler (an obsolete Munchkin brand) and repair a leak in our radiant floor heating system. Quick to respond and follow through. Thank you Burkhardt!
19:12 11 May 21
We have used Burkhardt for years and are very happy with their service. Our heat went our last night. We called this morning and they dispatched someone to our house before noon. Kelly installed a new gas valve and problem solved. Thanks for your prompt and courteous service.
17:58 08 May 21
We have used Burkhardt for many years for our furnace and AC tuneups and inspections. This was the year they both aged out and Elliot had to break the bad news to us. He was professional and informative about the different options we had to choose from. So this review is strictly on him and the great job he did. I will post again when the installation is done.
17:32 08 May 21
Thank you Elliot our service tech. He was informative, professional and friendly.
21:29 07 May 21
Very professional, competent and friendly service. I have used Burkhardt several times and have always been very happy with their service. I highly recommend them.
23:42 06 May 21
I love Burkhardt as they are friendly, timely and they know their stuff! Thank you Kelly R. for such great service!
20:29 05 May 21
21:35 04 May 21
On contacting Burkhardt Heating & Cooling, I spoke to Rachel, who was extremely polite and friendly. She sent Chris Borner to examine my furnace and he was also polite and friendly… and more importantly, he was professional and did NOT try to gouge me. While here, he gave me a totally honest assessment, which I really appreciate. I found them both a pleasure to deal with and will have them do ALL necessary repairs. I am also impressed with the fact they are priced reasonably. I highly recommend Burkhardt Heating & Cooling.
15:14 30 Apr 21
16:50 29 Apr 21
We have used Burkhardt often for both repairs and installation at our home and rental properties. They are excellent to work with.
22:38 28 Apr 21
Bob, Nick, Kelly and Horst did a super job of quoting and installing and tuning my new furnace, and tuning my humidifier, and installing my new thermostat. Super job! Highly recommend!
16:03 14 Apr 21
Kelly diagnosed the problem with our furnace right away. He is currently working on replacing the motor right now and we should have heat soon.
21:00 12 Apr 21
Great service. I would and have recommended them to friends.
21:38 08 Apr 21
19:22 30 Mar 21
0ur heat had gone out and we called Burkhardt and they had a technician , Kelly, over about two hours later. He wore a mask the entire time. Kelly was friendly, courteous and had the problem solved in a short amount of time.
20:05 29 Mar 21
They installed our system and came out for a repair. Super friendly, honest, and most important—on time!
16:01 29 Mar 21
12:43 23 Mar 21
Chris was very knowledgeable and helpful with a unique issue with my current furnace and not working properly. Identified major issues with the unit and installation. I more than appreciate his expertise and professionalism!!!!
02:43 23 Mar 21
14:49 17 Mar 21
16:42 15 Mar 21
Excellent, prompt, and expert service. Burhardt handles all our HVAC needs.